Our Store Policies
We founded The Edible Design Co with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Our Shipping Policy
How We Do It
Once image and personalization is provided and design is finished, I will print and ship. My processing time is 3-5 business days. Standard shipping takes 4-8 days to get to you after I ship. Priority mail takes 2-4 days and Priority Mail Express 1-2 days. If you have any questions regarding shipping please send me a message!
Returns & Refunds
The Small Print
If you are not happy with the product received, I will gladly work with you to fix the issue and ship out a corrected order. If no solution is agreed upon, I will refund the order after return of the original product, by order basis. We will not refund due to shipping and delivery delays, unless the delay was with our processing time. We do not give refunds on customized items. Please contact me regarding any questions or concerns by email or chat, and I'll be sure to work with you.